Site policy

HOUSE BOOKINGS WITHOUT PRE-PAYMENT

Many of our houses are booked based on the reciprocal trust without pre-payment. In case you will cancel your stay, please email us, so the house owner will have a chance to the room booked again. In case not depending on our will, we could change the house reserved without prior notice.

HOUSE BOOKINGS WITH PRE-PAYMENT

Some houses can be booked with pre-payment; it depends mostly on the owner ability to access to pre-paid debit cards.
In case you book a casa with pre-payment the reservation will be 100% guaranteed; cancellation policy applies.

OTHER BOOKING

Transfer in la Habana, Cuba transfers, tours and car rental booking require a pre-payment; cancellation policy applies.

CANCELLATION POLICY

Houses bookings: up to 7 days prior to check-in, full amount will be devolved. Late cancellation will be charged one night stay. No show will be charged one night stay.

la Habana transfer booking: up to 7 days prior to transfer date, full amount will be devolved. Late cancellation be charged 50% of the pre-paid fare. No show will be charged 100% of the pre-paid fare.

Cuba transfer booking: up to 7 days prior to transfer date, full amount will be devolved. Late cancellation be charged 50% of the pre-paid fare. No show will be charged 100% of the pre-paid fare.

Car and van rental with driver booking: up to 7 days prior to rental start date, full amount will be devolved. Late cancellation be charged 50% of the pre-paid fare. No show will be charged 100% of the pre-paid fare.

Cubacar rental booking: please see Cubacar specific cancellation policy in the car rental page.

Tour booking: up to 7 days prior to transfer date, full amount will be devolved. Late cancellation be charged 50% of the pre-paid fare. No show will be charged 100% of the pre-paid fare.

PRIVACY POLICY

According to Privacy Laws, regarding “sensible data” directly input by users on CaseCuba.com site, we inform that:

– it’s our policy not to use data for promotional usage, except for those related to activities and initiatives of CaseCuba.com and its related sites;
– data will not be given to third parties;
– data are treated using IT supports that prevent copying and stealing from outside;
– in every moment is possible to control the presence or not of data related to you, request modifications, cancellations, update or integration.

CaseCuba.com does not support or sponsor in any way any form of tourism based on sexual or any other form of exploitation.

Last policy update: August 16th, 2015